Call: 518.734.5300
About Hotel Viena

Deposit and Cancellation Policy

Rooms must be guaranteed by a valid Visa, Mastercard or Discover card, or by check if received at least 7 days prior to arrival.

Any cancellation must be made at least one week (7 days) prior to arrival and two weeks (14 days) prior to arrival over Holiday periods.

ANY LATE CANCELLATION (less than 7 days prior to arrival, or 14 days prior to arrival during Holiday periods) will result in loss of your one-night deposit. Sorry, but there are No Exceptions.

NUMBER OF PEOPLE PER ROOM. If you arrive at the Hotel Vienna with more people than indicated on your confirmation, your deposit and room will be forfeited. A room with 1 King size bed has a maximum occupancy of 2 people; a room with 2 Queen beds has a maximum occupancy of 4 people; this includes any infant or child (maximum of 3 adults).

We will not accept changes of any type at check-in.

No credit will be issued for early departures.

Check-in time is between 2pm and 10pm mid week and 2pm and 11pm on weekends. For the safety of our guests, no late check ins will be accepted. Please plan your trip accordingly.

Check-out time is by 11am.

Pets: are not permitted, however owners do have a dog on the premises.

Children: We ask that children staying here are well behaved and well supervised at all times, to help ensure a quiet atmosphere.